POOR Service

Hisense service complaint. Job number: *** Dear Hisense, I am really disappointed. We bought a double door fridge with good faith. This is actually the first time that we bought your product and this is really not a good experience to get, the light that is going on and off the whole time when you open the fridge. Our first correspondence was an e-mail to Hisense service section on Monday 27/01/2020. This is now Wednesday 04/03/2020 and we are still waiting for someone to come out to us to fix the problem. I must say that the person that does the e-mails for the Hisense service section does respond back to me quickly, but the person (Sonnyboy cell nr ***) that needs to come out to us to fix the problem phoned us making promises since 10/02/2020 and does not deliver, he make promises to come out to fix it but never arrives. We have now ask service section to please send someone else out to fix the problem but no one is phoning us back since Friday 28/02/2020. We are still waiting. Is this really service. A Thomas phoned my husband Wednessday 4th March 2020. And promise to contact us Thursday the 5th to come out and fix the fridge. Well here we go again, I stayed at home but no call received again still promises and no joy. What bothers me is that Thomas informed me that the previous person Sonnyboy indicated that he did come out to fix our fridge and that the job card was closed. Well I don’t even know if they know where we stay in order to fix the fridge. No service this is really poor and not a good reflection on this company. What is the saying normally. Word of mouth experience travel fast. Let’s see if we get any joy after this complaint.