Poor response from Hisense and Game.

I bought a Hisense Fridge/Freezer for my holiday home in September. Bought from Game in Mosselbay. On my arrival at the home on 22 December 2025, I noticed that it was not working properly. It started freezing and then immediately defrosted. I reported it to Game on 24 December with my nr as the primary contact. My wife - secondary contact - was notified that “it was assigned”. I am going back to Limpopo in 3 days and have not yet heard anything from Hisense or Game! Game just washed their hands! It makes No sense to buy Hisense. I should have sticked to a more reliable manufacturer.