BB
Byron B

1 reviews | Active since Aug 2012

23 Sept 2018, 20:11

Poor quality UHD Television PATHETIC!

I bought this product in April 2018 it worked fine at first then about a month ago when I turn the device off on standby in the evening, the morning when I go to the television it has lost complete power.

Everything else that is connected to the same multi plug is still on only the tv has no power. I would then need to unplug the tv and connect it again for the power to return.

I then reported this to you guys a few weeks ago and a technician came out and saw that there is no power to the tv, he did his checks on the unit, he has informed he has not seen this before and then he factory reset the set. He advised that should fix the problem but if it continues they might need to replace the mother board or something to that affect (I am technically challenged in this fields of electronics).

Now I am experiencing the same issue with the unit, when I turn it after and it is on standby for long period when you come to the set it has lost complete power. I have had it with this television, it is the first and last hisense product I will ever buy. I bought this set because of the hisense guy who has recommended I buy this television and I went against my better judgement to buy the Samsung television and I regret this everyday.

In accordance to the CPA I am allowed to have a item refunded within six months of purchase provided the company has had the opportunity to resolve the issue, which you guys.

I don’t want another technician to come look at this and tell me the same thing again. Hisense can collect the television approve the refund and in your own time experiment on the faulty set in their own time.

I am truly sorry but this is not what I expected from a brand that has grown as you guys.

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Replies (2)
Hisense
Hisense's reply26 Sept 2018, 17:15
Official

Good day,

I do apologize for your experience thus far.

For immediate assistance, please send an email to *** and a Hisense Representative will contact you to assist in getting your matter resolved.

Kind Regards,
Hisense SA

BB
Byron B's update26 Sept 2018, 19:33
Reviewer Update
Hi, My complaint is listed here, why cant you forward it to your complaints department?