Poor quality products

Hi I have bought my second hisense phone from Game store .the first day of use the screen was freezing then I thought it need a software update. Then I updated the software only to realise that the fone was not freezing but has a touch problem.another problem I experienced with the phone was when u plug it to the charge it doesn't show the charging progress . I took the phone to game store for repairs . repair number :3103

Yesterday on 07-09-2017 . I got a call from Game store saying the phone screen cracked and it has a water damag and i must pay R1200. I gave the the phone without the crack . The phone was still new and it didn't event have a scratch when I gave it to them. After disputin with them later on they called me and sad they made a mistake the cracked phone is not mine. This is the second phone I bought of hisense and the firest one also gave me a screen touch problem. So I have decide to request my full refund as the phone started giving me problems in first week of use. I don't want another hisense phone I will rather buy another brand. All hisense phones must be recalled .hisense continue to distribute there phones knowing that there faulty and milk customers extra money from repairs while knowin that there phones are faulty from factory. My contacts are ********** 254 To how every will be handling my quiry.