WB
WP B
1 reviews | Active since Mar 2017
19 Oct 2025, 13:03
Poor Quality Fridge
Bought a Hisense Fridge on 4 September 2025, this morning on 19 October 2025 my wife went to get something out of the freezer compartment and informed me the door does not seal properly. Well the door does not even close at all even if you press and hold it. This is unaceptable and want this matter sorted out within the next week.
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Replies (9)WB
WP B's updateReviewer Update
20 Oct 2025, 08:42This really is unaceptable that within a month and a half I have this problem. I kindly want this matter sorted out within this week, as currenlty I have to use tape to keep the freezing compartment door closed.
WB
WP B's update20 Oct 2025, 08:42
Reviewer Update
This really is unaceptable that within a month and a half I have this problem. I kindly want this matter sorted out within this week, as currenlty I have to use tape to keep the freezing compartment door closed.
WB
WP B's updateReviewer Update
21 Oct 2025, 13:23I am still waiting. First it was booked for repair, where this is under warranty. Month and half that I have fridge I dont want repair I want replacement. Other issue they had my details wrong a address I dont know and phone number I dont know. Call agent said she will update the details but since then no feedback. At this rate I want a full refund with my extra courier charge so that I can go buy another brand of fridge if this is the quality of fridges from Hisense and the poor service.
WB
WP B's update21 Oct 2025, 13:23
Reviewer Update
I am still waiting. First it was booked for repair, where this is under warranty. Month and half that I have fridge I dont want repair I want replacement. Other issue they had my details wrong a address I dont know and phone number I dont know. Call agent said she will update the details but since then no feedback. At this rate I want a full refund with my extra courier charge so that I can go buy another brand of fridge if this is the quality of fridges from Hisense and the poor service.
WB
WP B's updateReviewer Update
23 Oct 2025, 10:29Really unhappy about the process. On 22 October 2025 a technicial was send out by Hisense to just come and adjust the door. I showed him that it is not just for adjusting whereby he took pictures for assessment and told me he wil send it through to Hisense ASAP. This morning Hisense sends me a email stating tech will be send between 23 and 25 October. It looks like Hisense does not know who is doing what and not updating there systems as another tech also phone me on 22 October to confirm my details and said they will contact me to arrange date for tech to come out. As first stated the fridge is a month and a half old. I dont want repairs on it. I want a new fridge as this is not supposed to be happening. I also attached photo when I booked the warranty claim on the fridge and you can clearly see there that something moved that is not supposed to move. I want answers today and not via this channel or email. I want a phone call of someone that are willing to assist.
WB
WP B's update23 Oct 2025, 10:29
Reviewer Update
Really unhappy about the process. On 22 October 2025 a technicial was send out by Hisense to just come and adjust the door. I showed him that it is not just for adjusting whereby he took pictures for assessment and told me he wil send it through to Hisense ASAP. This morning Hisense sends me a email stating tech will be send between 23 and 25 October. It looks like Hisense does not know who is doing what and not updating there systems as another tech also phone me on 22 October to confirm my details and said they will contact me to arrange date for tech to come out. As first stated the fridge is a month and a half old. I dont want repairs on it. I want a new fridge as this is not supposed to be happening. I also attached photo when I booked the warranty claim on the fridge and you can clearly see there that something moved that is not supposed to move. I want answers today and not via this channel or email. I want a phone call of someone that are willing to assist.
WB
WP B's updateReviewer Update
29 Oct 2025, 10:32I am still waiting for feedback regarding my refund on the fridge. I rep**** to the email received that my credit (refund) has been approved with a reference number. The fridge was picked up on 27 October 2025 by the courier company. And I would also like to indicate the way the fridge was picked up. By one persone and fridge was layed on its back in the van. No measures to make sure nothing brakes inside of the fridge.
WB
WP B's update29 Oct 2025, 10:32
Reviewer Update
I am still waiting for feedback regarding my refund on the fridge. I rep**** to the email received that my credit (refund) has been approved with a reference number. The fridge was picked up on 27 October 2025 by the courier company. And I would also like to indicate the way the fridge was picked up. By one persone and fridge was layed on its back in the van. No measures to make sure nothing brakes inside of the fridge.
WB
WP B's updateReviewer Update
31 Oct 2025, 10:43Good day.
Every time I must come on to Hellopeter to get feedback regading this matter before I get an reply as my emails are being ignored. It was indicated that Hisense received the fridge on 28 October and refund will take 48 to 72 hours. It has been 72 hours and I still have not received my refund.
Every time I must come on to Hellopeter to get feedback regading this matter before I get an reply as my emails are being ignored. It was indicated that Hisense received the fridge on 28 October and refund will take 48 to 72 hours. It has been 72 hours and I still have not received my refund.
WB
WP B's update31 Oct 2025, 10:43
Reviewer Update
Good day.
Every time I must come on to Hellopeter to get feedback regading this matter before I get an reply as my emails are being ignored. It was indicated that Hisense received the fridge on 28 October and refund will take 48 to 72 hours. It has been 72 hours and I still have not received my refund.
Every time I must come on to Hellopeter to get feedback regading this matter before I get an reply as my emails are being ignored. It was indicated that Hisense received the fridge on 28 October and refund will take 48 to 72 hours. It has been 72 hours and I still have not received my refund.
WB
WP B's updateReviewer Update
31 Oct 2025, 17:09I am still waiting for my money. Hisense have the fridge and I did not receive my refund. More than 72 hours and now I dont hear anything from Hisense
WB
WP B's update31 Oct 2025, 17:09
Reviewer Update
I am still waiting for my money. Hisense have the fridge and I did not receive my refund. More than 72 hours and now I dont hear anything from Hisense
WB
WP B's updateReviewer Update
31 Oct 2025, 17:32Hisense just went quite. Took my fridge and no I have to struggle for my money. I want proof that refund was processed.
WB
WP B's update31 Oct 2025, 17:32
Reviewer Update
Hisense just went quite. Took my fridge and no I have to struggle for my money. I want proof that refund was processed.
WB
WP B's updateReviewer Update
01 Nov 2025, 08:31I want my money before end of the day. The online store where I bought the fridge does not show anything about refund that is pending or being processed. Highly unprofessional from Hisense.
WB
WP B's update01 Nov 2025, 08:31
Reviewer Update
I want my money before end of the day. The online store where I bought the fridge does not show anything about refund that is pending or being processed. Highly unprofessional from Hisense.
WB
WP B's updateReviewer Update
03 Nov 2025, 07:48It is now 6 days and still have not received my refund. Hisense must pay me back my money today as my emails are also being ignored and you have the fridge in your position.
WB
WP B's update03 Nov 2025, 07:48
Reviewer Update
It is now 6 days and still have not received my refund. Hisense must pay me back my money today as my emails are also being ignored and you have the fridge in your position.