Poor quality double door fridge, poor customer service

I bought a double door fridge in Dec 2024, in November 2025 it stopped cooling, I logged a call and a technician was sent. I was informed that there are no parts available and the unit would be collected and I would have to wait up to 7 days after collection for the credit to reflect. Excuse me I just bought groceries, what is supposed to happen to all the food I bought? They said sorry, does that replace the food? Am I supposed to eat that sorry? Does it compensate me for the inconvenience of the poor quality equipment and the experience I was subjected to?