1 reviews | Active since Feb 2014
Poor quality and poor service
I am so discussed with Makro and Hisense.
I bought a 13 kg Hisense front loader washing machine last year from Makro. They were very quick to sell you the product. The machine in the meantime sounds like an airplane is starting in your house that you cannot even hear your partner speaking next to you. I phoned Makro and asked them to come and have a look at the problem as the masjien is still under warrenty.
This was over 2 months ago. 1st of all the call centre consultant is illiterate and cannot even take down a correct cellphone number or an address. 2nd they are stalling sending people as it is over 2 months already. When you ask to speak to an manager they cannot even provide an manager to you to speak to.
Tried phoning Hisense but their number does not even work???? Unacceptable.
This is such bad quality as well as service and I will in my life not buy anything from Makro or Hisense again. Poor service and also poor quality.
I do not even have any job number or refererance number as no one had phone or assist me in anyway. I have lodged a few complaints to Makro itself but with no help. I couldent even get hold of Hisense at all. You can phone me or my husband in this regards as I am going to lodge a complaint at the consumer Ombudsman now.
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I do not even have any job number or refererance number as no one had phone or assist me in anyway. I have lodged a few complaints to Makro itself but with no help. I couldent even get hold of Hisense at all. You can phone me or my husband in this regards as I am going to lodge a complaint at the consumer Ombudsman now.
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Now the person that was at our home resigned and now we are at the same spot we started?
Now a new one phone and said he is just coming to collect the it? I send you videos via your email address that you supp**** but no one is replying?? Now we are going to wait another 2 months for any service? Not funny at all. I will really think twice before I ever buy any Hisense product again as the product does not last long. Its not worth the money that you pay for the quality? Its not worth the money that you paid for the duration of the product and the after service is even worse? No reply's to my emails???
No Hisense really so disappointed in you and this washing machine
Now the person that was at our home resigned and now we are at the same spot we started?
Now a new one phone and said he is just coming to collect the it? I send you videos via your email address that you supp**** but no one is replying?? Now we are going to wait another 2 months for any service? Not funny at all. I will really think twice before I ever buy any Hisense product again as the product does not last long. Its not worth the money that you pay for the quality? Its not worth the money that you paid for the duration of the product and the after service is even worse? No reply's to my emails???
No Hisense really so disappointed in you and this washing machine