Poor Quality and Poor After Sales Service

I purchased a HiSense Combi Fridge on line in August 2020. Within two months the fridge and freezer compartments have been freezing and frosting abnormally. I logged a call and a HiSense Technician assessed the unit. We were told that the units are problematic and also that there is a loose pipe which would be repaired with a cable tie and that the entire unit must be defrosted regularly. At first I was told by Game that they could not assist. I requested that the unit be collected and I be credited. Dane contacted me and said that he was waiting for the job card and would get back to me. He further indicated that I could contact him on the Call Centre number. This morning I was told that he is in Cape Town, not Johannesburg so he is not contactable. HiSense and Game are both giving me the run around. As Dane admitted, I have legitimate claim with the Consumer Board, yet I am not receiving any feedback and I am being sent from pillar to post. The after sales service from Game and HiSense is poor.

I would not recommend purchasing a HiSense nor would I recommend doing business with Game Online as it is faceless.