Poor Poor Poor Service from Hisense and now questioning their product quality.

I've really enjoyed the TV I purchased from Hisense and even promoted their products to friends and family. However, the service I have received from their call centre and service centre to repair my TV under warranty has been shocking to say the least.

Here is the background:

* My TV was checked-in for the second time with same issue of back-light being blown within the space of 2 months. Each time taking 10 working days to fix and a total of 20 days where I did not have a TV.

* I received my TV back from their service centre and set it up again and the WIFI function on the TV keeps switching off when I activate it. I bought the TV for its streaming function so the at this point I still can't use it.

* My details on you system is wrong, my number was incorrectly logged as and I advised of this multiple times and the change was never been made. This meant I got no feedback and I had to constantly inquire about the progress.

* I requested that the TV be replaced due to this being the second time this fault has occurred under warranty and yet I was a told that it would be repaired.

* When the TV was repair and ready for delivery, or lack there of, I was advised by the call centre that the TV would be delivered to my residence on Wednesday and when I followed up on Wednesday, I was told that it would be delivered Thursday. I called to follow-up again on Thursday to arrange that I would be home to receive it only to find out that the TV won't be delivered, instead I needed to collect it. Which I didn't need to do the first time.

* Now that the WIFI function isn't working, I've tried to speak to a technician to help me resolve this. I was told yesterday that a technician would come out to my residence to assist today, but when I follow-up the Technician was on leave and would rather call me. Which never happened. I logged a call with the call centre and was told that they would log a call with a technician who would only get back to me in 3 working days. Today is Friday, so I will only get a call next week Wednesday at this rate. Lastly, I asked to please speak to a manger so that I could escalate this. I was told the manger was in a meeting and I left my details to have the manager call me back - I'm still waiting. I also email their support contact, which the agent confirmed was received yesterday, but I still haven't received a response.

I was happy with the service after the first time the fault was repaired, but I've now lost confidence in the product and I'm shocked by the lack of service and follow-though from your support centre and call centre.