Poor poor poor service

Hisense took my TV in for repairs on the 19th of February, a week later it was declared as permanently faulty and that they would return the tv for me to get a new one. Today is the 14th of March , I still don’t have the Tv with me, the call centre does not know where my TV is at ,this is such an inconvenient and poor service, I need to return that tv to MAkro ASAP!!! I need that TV returned to me ASAP. Very disappointing for them not to know where my TV is at!!!!