1 reviews | Active since Jun 2009
Poor Customer Service - Faulty Product
My 75" Hisense TV (15 months old) stopped working purchased on TakeAlot. I logged a call with Hisense customer service on 5 January 2026. I emailed all the relevant information and received an automated response with my reference number.
We wait, no response from Hisense. I send an email asking for assistance. We wait, no response from Hisense. 2 further emails and I'm getting frustrated.
On 14 January 2026, I call Hisense directly. The biggest excuse of we lost track of your call, we apologise, we're so sorry... Only then is my call attended to and allocated to a techician. Now I have to wait 3 working days for the technician to contact me to come and repair the TV.
Hisense South Africa doesnt care. Their after sales customer service is horrific and pathetic. They hide behind excuses.
Dont buy Hisense, rather buy another brand as you will get better service and quality product.
>Please accept our sincere apologies for the delay. Our team has experienced a backlog following the >holiday period; however, we can assure you that our technician will contact you within the stipulated >turnaround time.
>Regards,
>MM.
Hi
Please don't use the "backlog" excuse.
If you where to actually take the time to look at my logged call. You would see my numerous emails asking for an update but Hisense South Africa never responded.
I had to contact the call centre for assistance. Only then was a technician assigned and told 3 working days until he would come to repair the TV.
Your "10 working day turnaround time" promise (TakeAlot Communication) is **** and an insult to customers who believed in your product. My experience with your customer service has soured any future purchases.
R
>Please accept our sincere apologies for the delay. Our team has experienced a backlog following the >holiday period; however, we can assure you that our technician will contact you within the stipulated >turnaround time.
>Regards,
>MM.
Hi
Please don't use the "backlog" excuse.
If you where to actually take the time to look at my logged call. You would see my numerous emails asking for an update but Hisense South Africa never responded.
I had to contact the call centre for assistance. Only then was a technician assigned and told 3 working days until he would come to repair the TV.
Your "10 working day turnaround time" promise (TakeAlot Communication) is **** and an insult to customers who believed in your product. My experience with your customer service has soured any future purchases.
R