poor customer service

I bought a 45l microwave june 25 and just 2weeks back it started giving me problems.so since the microwave is not even 6 months old and still on warranty I reached out to Hisense and they came and collected the microwave but ever since no feedback has been given. have been email no response instead im getting those stupid tickets number but not the actually response from the team. this is really frustrating as they took my microwave but not communicating the outcome. Even the customer care number is not going through .poor service i just need my microwave back since they cant even help.I am going to contact the consumer board because this is really pure nonsesnse with our hard earned money