Poor customer care

TV turned off while watching. Tried everything - hard reboot, changed outlets, pressed and held power button for 30-60 sec. Nothing worked. Reported the issue with customer care and they said they will get a technician to come check it out. Called to followup and I was told a technician was on their way to my area around 12, nothing. Called again and they said around 3, still nothing. Called again, and I was now told technician was not answering. I really would have preferred to be given worse case scenario - that a technician will come next week after holidays. TV not working after 2 years of purchase- pits.