POOR AFTERSALES WARRANTY FROM HISENSE

Hisense After Sales Warranty is shocking and terrible. This is the second time i needed to book my Hisense TV in for the exact same issues the unit was booked in for 7 months ago and again I'm a faced with *********** and poor service delivery.

There is no urgency and customer satisfaction from Hisense to ensure a smooth warranty claim on their defective products. The service promised before purchasing a Hisense product is nothing compared to the pathetic and *********** service you receive from aftersales.

I've been chasing up with Hisense for the past 3 days now just to get a technician onsite to assess a problem that was supposedly sorted out 7 months ago. I've been promised a call from a technician to set up an appointment ,since the case was logged their as been no communication from the Third Party company Hisense uses. What's frustrating is that even after making my concerns known to a Hisense representative their escalation is non-existent.

The same prolonged assessment was also the case 7 months ago when the TV first went faulty with the same issue. I would have thought customer service would have been addressed.

To conclude I would like the public to be made aware of this Poor service from Hisense. Poor Correspondence from Hisense. Poor Escalation and Poor turnaround times. Even there Products seem to be poor since the TV i have needs to be sent in for repairs every 7 months. Looks like the reason they offer their lengthy warranties is because of the poor quality of their product.