Poor aftermarket service

My dishwasher is under warranty and not working.

I initially reported my dishwasher was not working a few months ago to the service centre. I was told that a service agent would make contact with me. The only contact I received was when the guy who was fixing my oven(Not a Hisense oven) phoned me while fixing my oven and asked me what was wrong with my dishwasher. It was a very bad line and I battled to hear what he was saying.

Next I received an SMS saying the repair had been completed, but my dishwasher was still not working. I again contacted the Hisense call centre and was told that the service agent had checked my dishwasher and there was nothing wrong with it. But there was, it wasn't working!! After multiple phone calls to the call centre and reluctantly agreeing to pay the "call out fee" if the agent found no fault, the job was re-opened. For two weeks I heard nothing, I then followed up again and they said the agent would contact me urgently within the next 2 days. Next thing I get a phonecall midweek asking if I'm home to let them into my house. Luckily my domestic worker was there to let them in. After that I heard nothing, only an sms a day or 2 later that the job had been cancelled. Then a day or two after that I get a phone call from the agent asking if they can let them in again, to do the repair!!!!! With no prior arrangement. Luckily once again my domestic worker was there. I got home to find that they had used one of my knives to do something and broken it. And again still no communication from the agent. The dishwasher is still not fixed. .

Hisense don’t seem to be taking this seriously. Won’t be buying another Hisense product.