CJ
Christian J
1 reviews | Active since May 2022
03 Sept 2026, 11:53
POOR AFTER SALES Service Hisense
We bought a Hisense dishwater on or about end of November 2025. The appliance stopped working about middle of August 2026. A Hisense agent came out to inspect the unit after a about week and found the unit must either be replaced or us to be refunded. Despite undertakings to collect the faulty unit and refund us, none of the undertakings were honoured. Request to expedite the matter, various email follow-ups and email exchanges as well as a request for customer service details to lay a formal complaint resulted in crickets . I according write this review in an attempt to enlist some help of those who successfully dealt with Hisense.
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Replies (4)CJ
Christian J's updateReviewer Update
03 Sept 2026, 13:35Dear VM
Please note that this is the 1st we hear of a problem with the invoice. We are unable to provide a traditional invoice as we bought the unit on Takealot, whom you may know, does not provide traditional invoices or receipts. The online proof of purchase is all that is available in this new digital world. Surely the serial numbers and other information should suffice to accurately identify the product. Please advise.
Please note that this is the 1st we hear of a problem with the invoice. We are unable to provide a traditional invoice as we bought the unit on Takealot, whom you may know, does not provide traditional invoices or receipts. The online proof of purchase is all that is available in this new digital world. Surely the serial numbers and other information should suffice to accurately identify the product. Please advise.
CJ
Christian J's update03 Sept 2026, 13:35
Reviewer Update
Dear VM
Please note that this is the 1st we hear of a problem with the invoice. We are unable to provide a traditional invoice as we bought the unit on Takealot, whom you may know, does not provide traditional invoices or receipts. The online proof of purchase is all that is available in this new digital world. Surely the serial numbers and other information should suffice to accurately identify the product. Please advise.
Please note that this is the 1st we hear of a problem with the invoice. We are unable to provide a traditional invoice as we bought the unit on Takealot, whom you may know, does not provide traditional invoices or receipts. The online proof of purchase is all that is available in this new digital world. Surely the serial numbers and other information should suffice to accurately identify the product. Please advise.
CJ
Christian J's updateReviewer Update
04 Sept 2026, 08:01Further to my above complaint. Despite writing a review on HelloPeter about their poor after sales service, I'm still bring ignored by Hisense. This is unbelievable. Any other platforms I can get my message out to? The public should be made aware of the quality of products and lack of service from Hisense. This machine didn't even last a year and the warranty or guarantee seems not to be worth the paper it is written on.
CJ
Christian J's update04 Sept 2026, 08:01
Reviewer Update
Further to my above complaint. Despite writing a review on HelloPeter about their poor after sales service, I'm still bring ignored by Hisense. This is unbelievable. Any other platforms I can get my message out to? The public should be made aware of the quality of products and lack of service from Hisense. This machine didn't even last a year and the warranty or guarantee seems not to be worth the paper it is written on.
CJ
Christian J's updateReviewer Update
04 Sept 2026, 17:27Please see your *** email address for the requested invoice.
CJ
Christian J's update04 Sept 2026, 17:27
Reviewer Update
Please see your *** email address for the requested invoice.
CJ
Christian J's updateReviewer Update
07 Sept 2026, 14:51Despite furnishing the requested invoice as suggested above on 4 September 2026 on this platform and the relevant Hisense email address, we are yet to hear any feedback from Hisense. This continued delay is causing unnecessary frustration and is inconsistent with the level of service one reasonably expects. Kindly confirm, without further delay, the status of the matter, the steps being taken to resolve it, and the timeline within which I can expect a final outcome. Should there be any obstacle preventing progress, please advise immediately so that it may be addressed. Otherwise i expect your written response and action plan by close of business tomorrow.
CJ
Christian J's update07 Sept 2026, 14:51
Reviewer Update
Despite furnishing the requested invoice as suggested above on 4 September 2026 on this platform and the relevant Hisense email address, we are yet to hear any feedback from Hisense. This continued delay is causing unnecessary frustration and is inconsistent with the level of service one reasonably expects. Kindly confirm, without further delay, the status of the matter, the steps being taken to resolve it, and the timeline within which I can expect a final outcome. Should there be any obstacle preventing progress, please advise immediately so that it may be addressed. Otherwise i expect your written response and action plan by close of business tomorrow.