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Replies (2)
Hisense's replyOfficial
04 Jul 2023, 11:26Good day Jacques
Thank you for contacting Hisense SA. We are here to help and would like to kindly request some additional information from you. Could you please advise how we can be of assistance?
Kind regardsHisense SA
Thank you for contacting Hisense SA. We are here to help and would like to kindly request some additional information from you. Could you please advise how we can be of assistance?
Kind regardsHisense SA
Hisense's reply04 Jul 2023, 11:26
Official
Good day Jacques
Thank you for contacting Hisense SA. We are here to help and would like to kindly request some additional information from you. Could you please advise how we can be of assistance?
Kind regardsHisense SA
Thank you for contacting Hisense SA. We are here to help and would like to kindly request some additional information from you. Could you please advise how we can be of assistance?
Kind regardsHisense SA
JL
Jacques L's updateReviewer Update
04 Jul 2023, 11:39Well, to start with it has been a nightmare dealing with your parts team.
no assistance, I constantly have to follow up.
they are rude and unhelpful
it is a constant battle just to get a simple part ordered and delivered.
this process started on Monday 26 June, its 1 week and 1 day later and I only get an e-mail today after multiple follow ups and all I got was an order number and a message stating the delivery will not take 2-14 days !!!!!!
i cant even track my ****** order !!!!
could you guys not have been open about this pathetic and extremely lengthy process ????
after a weeklong battle i now still have to wait up to 14 day for the part to get here...
why can I not collect the part, it would have saved me wasting my time!
and don't get me started on the part that I want, I sincerely hope that the correct part will arrive
to top it all off, the agent actually asked for a 5 star rating .... in your dreams !!!!!
I will NEVER EVER buy any appliance from Hisense ever again...
I have nver had a pathetic lengthy expierence like this... its much quicker to order something that needs to be delivered from an international destination than what it is ordering from Hisense SA !!!!
PATHETIC -100 stars !!!!
no assistance, I constantly have to follow up.
they are rude and unhelpful
it is a constant battle just to get a simple part ordered and delivered.
this process started on Monday 26 June, its 1 week and 1 day later and I only get an e-mail today after multiple follow ups and all I got was an order number and a message stating the delivery will not take 2-14 days !!!!!!
i cant even track my ****** order !!!!
could you guys not have been open about this pathetic and extremely lengthy process ????
after a weeklong battle i now still have to wait up to 14 day for the part to get here...
why can I not collect the part, it would have saved me wasting my time!
and don't get me started on the part that I want, I sincerely hope that the correct part will arrive
to top it all off, the agent actually asked for a 5 star rating .... in your dreams !!!!!
I will NEVER EVER buy any appliance from Hisense ever again...
I have nver had a pathetic lengthy expierence like this... its much quicker to order something that needs to be delivered from an international destination than what it is ordering from Hisense SA !!!!
PATHETIC -100 stars !!!!
JL
Jacques L's update04 Jul 2023, 11:39
Reviewer Update
Well, to start with it has been a nightmare dealing with your parts team.
no assistance, I constantly have to follow up.
they are rude and unhelpful
it is a constant battle just to get a simple part ordered and delivered.
this process started on Monday 26 June, its 1 week and 1 day later and I only get an e-mail today after multiple follow ups and all I got was an order number and a message stating the delivery will not take 2-14 days !!!!!!
i cant even track my ****** order !!!!
could you guys not have been open about this pathetic and extremely lengthy process ????
after a weeklong battle i now still have to wait up to 14 day for the part to get here...
why can I not collect the part, it would have saved me wasting my time!
and don't get me started on the part that I want, I sincerely hope that the correct part will arrive
to top it all off, the agent actually asked for a 5 star rating .... in your dreams !!!!!
I will NEVER EVER buy any appliance from Hisense ever again...
I have nver had a pathetic lengthy expierence like this... its much quicker to order something that needs to be delivered from an international destination than what it is ordering from Hisense SA !!!!
PATHETIC -100 stars !!!!
no assistance, I constantly have to follow up.
they are rude and unhelpful
it is a constant battle just to get a simple part ordered and delivered.
this process started on Monday 26 June, its 1 week and 1 day later and I only get an e-mail today after multiple follow ups and all I got was an order number and a message stating the delivery will not take 2-14 days !!!!!!
i cant even track my ****** order !!!!
could you guys not have been open about this pathetic and extremely lengthy process ????
after a weeklong battle i now still have to wait up to 14 day for the part to get here...
why can I not collect the part, it would have saved me wasting my time!
and don't get me started on the part that I want, I sincerely hope that the correct part will arrive
to top it all off, the agent actually asked for a 5 star rating .... in your dreams !!!!!
I will NEVER EVER buy any appliance from Hisense ever again...
I have nver had a pathetic lengthy expierence like this... its much quicker to order something that needs to be delivered from an international destination than what it is ordering from Hisense SA !!!!
PATHETIC -100 stars !!!!