Pathetic services! Re: [ Ticket: *** ] Hisense Washing machine

I informed Hisense that I needed my washing machine's lid to be replaced, first I had to send numerous emails and calls to confirm if same was received, they requested me to make payment, I did so immediately. After 2 days I send another follow up and was advised they didn't receive the email, I resent the email and after. After 2 more follow up emails, I called to find out what the delay, wow your consultant without a name decided to email me for my address, I questioned the back and forth and wow her last response it takes 2-7 days. Well 2-7 days have long come and gone!! And again I had to call and was advised that the team leader is on another call will me after 10-15 minutes. It's been 30 minutes and still nothing!!.

This service is beyond pathetic and I want an apology with the person's name, surname and title. I would also want feedback with regards to how this pathetic service can be rectified and be compensated for all my time and effort that your *********** staff couldn't provide.