Pathetic services

It's unfortunate that you try so much to go out of your way to give the company a chance to rectify however its been 3 weeks till to date there's no feedback. I purchased a TV and its had problems in less than 3 months and I have been going from pillar to post to get a refund even though their specialists have reviewed and seen that the TV needs to be written off. I was given a ticket no and I spoke to a consultant called Martinique who promised me that she will have everything resolved in less than a week even till to date I'm still not assisted. I called again last week and they told me a manager called Dineo will call me but as usual its how they service their customers no one comes back to you. I will never ever buy this brand no wonder I stick to LG they are best, I regret why I even decided to buy it. I have never seen such a terrific and horrible customer experience and it looks like they represent the brand very well since it could not last. I hope this will caught someone's attention so that I can get my money back, I'll be expecting your call.