Pathetic service from Makro and Hisense, Panasonic

I'm complaining for the poor after sales service received from Hisense and Makro Springfield. My wife's a paraplegic with a brain condition . My complaint is regarding a washing machine purchased from Makro in November 2019 . I reported a fault with the appliance during lockdown. 2weeks ago a technician comes home with no credentials of sorts says pump is damaged by visual analysis. To date I have made several phone calls to Hisense and Makro Springfield. But apparently a paraplegic doesn't seem to receive priority. Part was ordered last week Monday. But no feedback from anyone.

I'm very concerned about the after sales service received especially considering I took an extended warranty.

Please help my wife. She really battling to hand wash clothes.

Secondly my Microwave stopped working during lockdown and couldn't move around because Makro was closed during lockdown. Ironically the warranty on the Microwave expired on 29 June 2020 Panasonic won't honour the Warranty because of the lockdown circumstances.

Please assist.

Contact person at Makro is Wendy, customer care. And Panasonic Repair center liason is Kis**** from Mastercare A.V service center.

I'm fed of getting the run around.

Desperate