TN
T N
1 reviews | Active since Jun 2020
14 Oct 2024, 09:26
PATHETIC SERVICE FROM HISENSE SERVICE DEPARTMENT AND ZANDILE NSIBANDE
Most PATHETIC service received!!! This is my 4th issue with my TV set. On the last complaint, I requested a credit or new TV but Zandile Nsibande (Service Operations) advised that it would need to be booked in and checked again and thereafter should an issue occur, a credit would be possible. It is a month later from the last repair, and the TV has issues once again. I have sent several emails with videos and pictures to Zandile and to the service email address, I have left numerous messages for Zandile to call me back , and NO ONE has reached out!!!! Most PATHETIC service team!!!! CAN SOMEONE CALL ME!!!!!!!!!!! NOT WORTHY OF 1 STAR!!!!
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Replies (5)TN
T N's updateReviewer Update
16 Oct 2024, 08:32Can I have an update? I am not sure how long it takes you to look at a job history???? Please take your **** TV set back!!!!Not going to accept another week of the TV being booked in, only to come back worse than ever!!!!!!!!!!!
TN
T N's update16 Oct 2024, 08:32
Reviewer Update
Can I have an update? I am not sure how long it takes you to look at a job history???? Please take your **** TV set back!!!!Not going to accept another week of the TV being booked in, only to come back worse than ever!!!!!!!!!!!
TN
T N's updateReviewer Update
16 Oct 2024, 12:40The first two times the technician insisted nothing was wrong with the TV. If nothing is wrong why is the screen going GREEN / BLACK/ GREY and all sorts of colours???
As mentioned the last time the tv was booked in, a TV purchase is not small change, and the back on forth inconvenience we have been experiencing with this set is UNACCEPTABLE!!!. We must go days without a TV, for something which clearly seems to be faulty?? Your service is beyond terrible. You do not know customer service! Despite the numerous emails sent and my review posted on the 14/10, NO ONE HAS HAD THE DECENCY TO CALL and offer any further assistance! I do not want this TV! Figure out a solution to this on going problem!
As mentioned the last time the tv was booked in, a TV purchase is not small change, and the back on forth inconvenience we have been experiencing with this set is UNACCEPTABLE!!!. We must go days without a TV, for something which clearly seems to be faulty?? Your service is beyond terrible. You do not know customer service! Despite the numerous emails sent and my review posted on the 14/10, NO ONE HAS HAD THE DECENCY TO CALL and offer any further assistance! I do not want this TV! Figure out a solution to this on going problem!
TN
T N's update16 Oct 2024, 12:40
Reviewer Update
The first two times the technician insisted nothing was wrong with the TV. If nothing is wrong why is the screen going GREEN / BLACK/ GREY and all sorts of colours???
As mentioned the last time the tv was booked in, a TV purchase is not small change, and the back on forth inconvenience we have been experiencing with this set is UNACCEPTABLE!!!. We must go days without a TV, for something which clearly seems to be faulty?? Your service is beyond terrible. You do not know customer service! Despite the numerous emails sent and my review posted on the 14/10, NO ONE HAS HAD THE DECENCY TO CALL and offer any further assistance! I do not want this TV! Figure out a solution to this on going problem!
As mentioned the last time the tv was booked in, a TV purchase is not small change, and the back on forth inconvenience we have been experiencing with this set is UNACCEPTABLE!!!. We must go days without a TV, for something which clearly seems to be faulty?? Your service is beyond terrible. You do not know customer service! Despite the numerous emails sent and my review posted on the 14/10, NO ONE HAS HAD THE DECENCY TO CALL and offer any further assistance! I do not want this TV! Figure out a solution to this on going problem!
TN
T N's updateReviewer Update
22 Oct 2024, 08:50Morning,
I was contacted by a lady who didn't wish to listen to any explanation and unhappiness from my part.
Despite explaining to her that time after time I keep experiencing the same/if not worse faults with my TV set, and that my TV will be booked in for the 4th time now - she did nothing in helping resolve the issue. The last time my tv went for repair, Zandile advise that it has to be booked in and repair has to be done, so that next time should an issue occur then the replacement/ credit process would be easier to get on the way. The lady that contacted me told me that this isn't possible and I have to book my tv in again for repair! This is unacceptable. Not even 2 months from last repair, my TV is getting booked in again for ANOTHER repair. I must be left without a TV once again ??? I explained to her that we keep going back and forth and there is something definitely wrong with the unit, and HISENSE CAN KEEP THE TV !!, her response was " so you don't want me to book it in for repair"?? I am truly appalled by the service. She has booked a collection for my TV, not sure when! I AM EXTREMELY UNHAPPY AND DISSATTIFIED! The call from the agent made this whole extremely 100x worse. I will will sharing this entire chat on social media for others to be aware of the way in which HISENSE deals with customers and their NON EXISTENT after service!!!!!!!!!
I was contacted by a lady who didn't wish to listen to any explanation and unhappiness from my part.
Despite explaining to her that time after time I keep experiencing the same/if not worse faults with my TV set, and that my TV will be booked in for the 4th time now - she did nothing in helping resolve the issue. The last time my tv went for repair, Zandile advise that it has to be booked in and repair has to be done, so that next time should an issue occur then the replacement/ credit process would be easier to get on the way. The lady that contacted me told me that this isn't possible and I have to book my tv in again for repair! This is unacceptable. Not even 2 months from last repair, my TV is getting booked in again for ANOTHER repair. I must be left without a TV once again ??? I explained to her that we keep going back and forth and there is something definitely wrong with the unit, and HISENSE CAN KEEP THE TV !!, her response was " so you don't want me to book it in for repair"?? I am truly appalled by the service. She has booked a collection for my TV, not sure when! I AM EXTREMELY UNHAPPY AND DISSATTIFIED! The call from the agent made this whole extremely 100x worse. I will will sharing this entire chat on social media for others to be aware of the way in which HISENSE deals with customers and their NON EXISTENT after service!!!!!!!!!
TN
T N's update22 Oct 2024, 08:50
Reviewer Update
Morning,
I was contacted by a lady who didn't wish to listen to any explanation and unhappiness from my part.
Despite explaining to her that time after time I keep experiencing the same/if not worse faults with my TV set, and that my TV will be booked in for the 4th time now - she did nothing in helping resolve the issue. The last time my tv went for repair, Zandile advise that it has to be booked in and repair has to be done, so that next time should an issue occur then the replacement/ credit process would be easier to get on the way. The lady that contacted me told me that this isn't possible and I have to book my tv in again for repair! This is unacceptable. Not even 2 months from last repair, my TV is getting booked in again for ANOTHER repair. I must be left without a TV once again ??? I explained to her that we keep going back and forth and there is something definitely wrong with the unit, and HISENSE CAN KEEP THE TV !!, her response was " so you don't want me to book it in for repair"?? I am truly appalled by the service. She has booked a collection for my TV, not sure when! I AM EXTREMELY UNHAPPY AND DISSATTIFIED! The call from the agent made this whole extremely 100x worse. I will will sharing this entire chat on social media for others to be aware of the way in which HISENSE deals with customers and their NON EXISTENT after service!!!!!!!!!
I was contacted by a lady who didn't wish to listen to any explanation and unhappiness from my part.
Despite explaining to her that time after time I keep experiencing the same/if not worse faults with my TV set, and that my TV will be booked in for the 4th time now - she did nothing in helping resolve the issue. The last time my tv went for repair, Zandile advise that it has to be booked in and repair has to be done, so that next time should an issue occur then the replacement/ credit process would be easier to get on the way. The lady that contacted me told me that this isn't possible and I have to book my tv in again for repair! This is unacceptable. Not even 2 months from last repair, my TV is getting booked in again for ANOTHER repair. I must be left without a TV once again ??? I explained to her that we keep going back and forth and there is something definitely wrong with the unit, and HISENSE CAN KEEP THE TV !!, her response was " so you don't want me to book it in for repair"?? I am truly appalled by the service. She has booked a collection for my TV, not sure when! I AM EXTREMELY UNHAPPY AND DISSATTIFIED! The call from the agent made this whole extremely 100x worse. I will will sharing this entire chat on social media for others to be aware of the way in which HISENSE deals with customers and their NON EXISTENT after service!!!!!!!!!
TN
T N's updateReviewer Update
28 Oct 2024, 12:37Should I wait another month for a response????????????????????????
TN
T N's update28 Oct 2024, 12:37
Reviewer Update
Should I wait another month for a response????????????????????????
TN
T N's updateReviewer Update
31 Oct 2024, 07:47As per the agent that called me 2 weeks ago, she said an only way further is an assessment. She advised it would be booked in. Clearly you and your team are lost. This issue has been escalated to CGSO.
TN
T N's update31 Oct 2024, 07:47
Reviewer Update
As per the agent that called me 2 weeks ago, she said an only way further is an assessment. She advised it would be booked in. Clearly you and your team are lost. This issue has been escalated to CGSO.