NT
Nancy T
1 reviews | Active since Sept 2014
06 Apr 2023, 15:35
PATHETIC SERVICE FROM HISENSE
I purchased a Hisense fridge in late January 2023. Two months later the fridge doesn't close. I call Hisense and they sent out a technician who reports to me that the door is now closing. A day or 2 later the door starts up again and doesn't close. I tried to call them for 2 days and spent more than 30 minutes each day on the phone without getting through to the call center. Eventually on Monday morning after half an hour I get through and report the fault again. I ask to speak to a manager and vent my disappointment to the agent who takes my details down. 4 days later there is no return call from the manager and no technician. I call again and I am told I have to wait for Tuesday. I ask for a manager again and I am told she is still not available. What pathetic service. This will be the last time I ever purchase from Hisense.
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Replies (2)
Hisense's replyOfficial
12 Apr 2023, 09:40Good day Nancy
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused, kindly advise did you call the Technician directly after noticing that the door doesn't close & you can also provide us with job card ref number.
Kind regardsHisense SA
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused, kindly advise did you call the Technician directly after noticing that the door doesn't close & you can also provide us with job card ref number.
Kind regardsHisense SA
Hisense's reply12 Apr 2023, 09:40
Official
Good day Nancy
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused, kindly advise did you call the Technician directly after noticing that the door doesn't close & you can also provide us with job card ref number.
Kind regardsHisense SA
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused, kindly advise did you call the Technician directly after noticing that the door doesn't close & you can also provide us with job card ref number.
Kind regardsHisense SA
NT
Nancy T's updateReviewer Update
12 Apr 2023, 10:42Dear Hisense SA
I first called the call center on ***. My husband even went to Makro where we purchased the fridge on the same day and they logged a fault on the 28th March. On the 30th March Sanele cell: *** came out to fix fridge. Reference no *** was given on the SMS that closed the job and marked the repairs as complete. I tried calling on the 31st March and 1st April and held on for 45 min with no answer. Called again on 3rd April(2nd April was closed) and reported it again. I used the same reference number when I spoke to the agent. They didn't give me a new reference.
To add to my complaint on Saturday I received a call from the technician saying that he wants to come and fix the fridge. I told him that I was on holiday and the customer care agent advised that they could not send anyone in the weekend and I should wait until the 11th April. The technician advised that he will come on the 11th. On the 11th April I took a day off from work to be at home when the technician came because I wanted to make sure they fixed the fridge. The technician called me in the morning of the 11th and advised that he will be at my premises by 1pm. I waited the whole day and nobody came. What kind of service is this?
I called in this morning to find out why they didn't come, and they advised that they would come today. Should I now take another day off to wait for them. I don't have the luxury of time because I am working. I spoke to Tuso the Senior at the call center who said that he will advise me further. I am awaiting his response.
I am very disappointed with my overall experience with Hisense.
I first called the call center on ***. My husband even went to Makro where we purchased the fridge on the same day and they logged a fault on the 28th March. On the 30th March Sanele cell: *** came out to fix fridge. Reference no *** was given on the SMS that closed the job and marked the repairs as complete. I tried calling on the 31st March and 1st April and held on for 45 min with no answer. Called again on 3rd April(2nd April was closed) and reported it again. I used the same reference number when I spoke to the agent. They didn't give me a new reference.
To add to my complaint on Saturday I received a call from the technician saying that he wants to come and fix the fridge. I told him that I was on holiday and the customer care agent advised that they could not send anyone in the weekend and I should wait until the 11th April. The technician advised that he will come on the 11th. On the 11th April I took a day off from work to be at home when the technician came because I wanted to make sure they fixed the fridge. The technician called me in the morning of the 11th and advised that he will be at my premises by 1pm. I waited the whole day and nobody came. What kind of service is this?
I called in this morning to find out why they didn't come, and they advised that they would come today. Should I now take another day off to wait for them. I don't have the luxury of time because I am working. I spoke to Tuso the Senior at the call center who said that he will advise me further. I am awaiting his response.
I am very disappointed with my overall experience with Hisense.
NT
Nancy T's update12 Apr 2023, 10:42
Reviewer Update
Dear Hisense SA
I first called the call center on ***. My husband even went to Makro where we purchased the fridge on the same day and they logged a fault on the 28th March. On the 30th March Sanele cell: *** came out to fix fridge. Reference no *** was given on the SMS that closed the job and marked the repairs as complete. I tried calling on the 31st March and 1st April and held on for 45 min with no answer. Called again on 3rd April(2nd April was closed) and reported it again. I used the same reference number when I spoke to the agent. They didn't give me a new reference.
To add to my complaint on Saturday I received a call from the technician saying that he wants to come and fix the fridge. I told him that I was on holiday and the customer care agent advised that they could not send anyone in the weekend and I should wait until the 11th April. The technician advised that he will come on the 11th. On the 11th April I took a day off from work to be at home when the technician came because I wanted to make sure they fixed the fridge. The technician called me in the morning of the 11th and advised that he will be at my premises by 1pm. I waited the whole day and nobody came. What kind of service is this?
I called in this morning to find out why they didn't come, and they advised that they would come today. Should I now take another day off to wait for them. I don't have the luxury of time because I am working. I spoke to Tuso the Senior at the call center who said that he will advise me further. I am awaiting his response.
I am very disappointed with my overall experience with Hisense.
I first called the call center on ***. My husband even went to Makro where we purchased the fridge on the same day and they logged a fault on the 28th March. On the 30th March Sanele cell: *** came out to fix fridge. Reference no *** was given on the SMS that closed the job and marked the repairs as complete. I tried calling on the 31st March and 1st April and held on for 45 min with no answer. Called again on 3rd April(2nd April was closed) and reported it again. I used the same reference number when I spoke to the agent. They didn't give me a new reference.
To add to my complaint on Saturday I received a call from the technician saying that he wants to come and fix the fridge. I told him that I was on holiday and the customer care agent advised that they could not send anyone in the weekend and I should wait until the 11th April. The technician advised that he will come on the 11th. On the 11th April I took a day off from work to be at home when the technician came because I wanted to make sure they fixed the fridge. The technician called me in the morning of the 11th and advised that he will be at my premises by 1pm. I waited the whole day and nobody came. What kind of service is this?
I called in this morning to find out why they didn't come, and they advised that they would come today. Should I now take another day off to wait for them. I don't have the luxury of time because I am working. I spoke to Tuso the Senior at the call center who said that he will advise me further. I am awaiting his response.
I am very disappointed with my overall experience with Hisense.