Pathetic Service From Hisense!!!

I purchased a brand new Hisense Fridge H359BI in July 2019 from HiFi Corporation. In December 2019 the fridge has already packed up. I emailed Hisense Customer Service on 09/12/2019 and a technician came out on 11/12/2019 and reported that the there's no gas in the fridge and it's not holding pressure. I have followed up with Hisense Customer service agent Sbusiso Mdluli on 21/12/2019 to advise him that 12 days since making my issue known to Hisense and it has still not being resolved. I also let him know that I have incurred loss due to spoilt products due to the defective fridge and it's causing a huge inconvenience which I should never have gone through so fast on a new fridge! It's unbelievable that this was completely ignored and I have therefore got no response from Hisense. HiFi Corporation have advised me that they can't do anything as they are still awaiting the credit from Hisense.

Please think twice before making a Hisense purchase. They do not care about the inconvenience caused to you and there is no sense of urgency in finding a resolution. I still have a broken fridge! I am baffled by the service standards but have been made wiser to never support this brand.