Pathetic Service from Hisense

We bought a TV in December 2023 from Makro and in March 2024 the TV started showing green lines on the screen, one of their technicians came out and said that the TV must be booked in.

We dropped the TV at their Kempton Park branch on the 4th of April. No feedback received until we called 16th of April and spoke to Lindiwe. We were advised that we will be issued a credit note as there was a screen issue and received the following approval number ***8 and was advised that we will get a credit note within 24 hours.

Received a call from one of their technicians as we opted to collect the TV and was advised that we can pick up the TV on the 18th of April from the Sandton branch, which we did.

We still have not received our credit note after numerous calls to the call center. Where we are promised every time it will be received within 20 minutes.

Last call they are saying it was rejected because the claim was filed incorrectly and everything needs to be refiled and submitted.

No feedback or credit note up to today 23/04/2024 we are sitting with a problematic TV within 3 months of purchase.

I am highly disappointed with the service received so far from Hisense and empty promises made. I would not consider this brand again due to lack of service.