Pathetic service ever

On 06 Jan 2020 14:40, "TSHEPO RAMOREI" <***********> wrote:
Hi

Please see emails below

---------- Forwarded message ----------
From: "Jurgen Smith" <***********>
Date: 06 Jan 2020 13:15
Subject: Re: Washing machine Problem Model: WTCT802 bought 2017
To: <***********>
Cc:

Hi TSHEPO RAMOREI,

I'm not authorized to do so what I would advise you do is send an email to *********** this email goes directly to our superiors they will be able to advise w.r.t a way forward

Kind Regards
Jurgen

On Mon, 6 Jan at 12:48 PM , TSHEPO RAMOREI <***********> wrote:
Hi

Why not? I am reporting for the second time and i have to wait AGAIN for months for it to be fixed.

Fine i will send this email to the ombudsman and also to Hellopeter. Thats where i will be assisted.


On Mon, 06 Jan 2020, 10:43 Jurgen Smith, <***********> wrote:
Hi TSHEPO RAMOREI,

Please note that I cannot authorize a credit/exchange on the unit

Kind Regards
Jurgen

On Mon, 6 Jan at 8:58 AM , TSHEPO RAMOREI <***********> wrote:
Good day
Please take your machine and credit back to OK furnitures. I dont want it anymore. The service that i get from you guys is unprofessional.
Thank you
On 31 Dec 2019 12:53, "Jurgen Smith" <***********> wrote:
Hi TSHEPO RAMOREI,

Your reference number is **********29

Kind Regards
Jurgen