PATHETIC SERVICE DELIVERY !!!

Good Day,

Firstly I would like to advise that I have received the most atrocious services from HISENSE / as well as your so called service repair team ( Master Audio Visual) .

On the 04th of January , we called Hisense to advise that our TV being 1 year 4 months will not come on. You acknowledged we are still under warranty and got a technician from MSV to come through and fetch our TV for repair…..

The technician by the name RONNIE came thorugh on Thursday the 07th of January after 5 pm to take the TV without checking whats the issue , just unplugged my tv and walked out with it leaving behind a receipt “ which we will get too as well” .

We were told that we would be contacted as soon as the TV is repaired in 2 to 3 days……2 to three days pass, and guess what!!! NOBODY CALLED!!!. So I called MSV they advised that our backlight was faulty ( amazing by the way, as this TV is only a YEAR OLD??!!) , anyway they confirmed that it is being handled and I will have the TV dropped at our home on Friday the 15th…..

Friday passes NOBODY CALLS….., my husband called HISENSE and lodged an enquiry AS YOU ARE THE ONES that relayed us onto these technicians….call received by you guys and nothing!!!

I made my first call today at 2pm in the afternoon on the 18th of January, I was speaking to a consultant, she asked for the job number on the receipt….and guess what…the job number on my receipt 596640 is for an item that was lodged A YEAR AGO!!!!.... I still thought she was joking and gave it to her again!!! and still she advised this was not the right number…..So not only did HISENSE sent an illerate person to fetch a 8000 rand TV , the company that they work for are even better!!!!

Anyway as we were chatting, the lady got cut off and I had to re call and wait in a queue as number 14….finally I get to a call center agent..i re explain what happed and all she says is that MSV contact number is unavailable , so if I cant get a hold of them neither can they….so I asked this person, ok fair enough, what do I do on my side? she says tell me your email addy and I will email them…so I refused because I have emailed MSV on the 14th and to date no response…so I advised I wanted to speak to a manager as I am not putting the call down until my TV is received….she puts me on hold for 33 mins and no -one answered!!!!

So please tell me…when people purchase your TV , does it take 3 to 4 weeks for you to receive the purchase money??? Because I have received the most ********* client services not just from MSV but from the actual franchise of our tv being HISENSE!!!

I WILL BE TAKING THIS FURTHER TO HELLO PETER!!! I WILL BE BLASTING MY COMPLAINTS ON SOCIAL MEDIA’S ALL OVER THE SHOW UNTIL SOMEONE THERE CATCHES A WAKE UP AND BRINGS MY TV BACK.

IF I DO NOT RECEIVE MY TV BY THE END OF DAY 19TH OF JANUARY 2021, I WILL BE TAKING THIS UP TO GET A COURT ORDER EXPLAINING THE SITUATION AS I NO LONGER WANT A BROKEN TV, I WANT A BRAND NEW TV WITH NO GLITCHES AS THIS TV IS ON WARRANTY!!!!

Thanking you for the SUBERB hardships you have distilled upon us!!!

Regards,

Mr and Mrs Ramsurran