PATHETIC SERVICE

Absolutely disgusted with the service received from Hisense!I would never ever make the mistake and buy a Hisense product. I have a Hobb that is discoloring. After assessor came out I was advised it is due to the fact that I do not use my Hobb frequently. I previously had a Defy hobb and never had this problem. The Hobb was purchased Nov 2020, Not even 6 months later and I have this issue. According to the warranty on this item, this should be covered, instead I am advised to purchase a coating polish from Hirsch's??? Jurgen Smith works in the complaints department, but my complaint is also with him and his inability to service a customer. Since March this year I've been corresponding with him regarding this issue – Still awaiting feedback. I am the one following up with him! CUSTOMER SERVICE IS CLEARLY NON-EXISTANT AT HISENSE! I inboxed Hisense Facebook page, and was advised Jurgen will respond as soon as possible ( 2 weeks later, still waiting) No point in having guarantees and warranties in place when you do no stand by it!!!! I will definitely advise people against purchasing HISENSE!!!!