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Naledi N
1 reviews | Active since Apr 2021
18 May 2023, 10:13
PATHETIC SERVICE AND UNRELIABLE !!!
We bought a washing machine a year or so ago and we are having minor issues with it. It’s been 3 weeks now calling Hisense BEGGING now for a technician. A technician called yesterday to say they’ll come first thing today after we’ve been waiting since Monday. We have lives and can’t be sitting all day waiting for technicians that won’t even come. WHAT IS THE HOLD UP TO GET US TECHNICIANS? WHEN WE WANT THINGS, HISENSE IS QUITE QUICK TO RESPOND BUT NOW WE NEED THE MACHINE CHECKED AND FIXED BUT THE STORE KEEPS DILLY DALLYING. We’ve been calling, waiting but nothing. CAN THIS MATTER PLEASE BE LOOKED INTO? ITS BECOMING A TEDIOUS PROCESS UNNECESSARILY
Helpful (0)
Replies (7)0
Replies (7)
Hisense's replyOfficial
18 May 2023, 10:16Good day Naledi
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused and kindly request that you provide us with the job card ref number associated with your email. This will allow us to follow up with our Service Department and assist you promptly.
Kind regardsHisense SA
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused and kindly request that you provide us with the job card ref number associated with your email. This will allow us to follow up with our Service Department and assist you promptly.
Kind regardsHisense SA
Hisense's reply18 May 2023, 10:16
Official
Good day Naledi
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused and kindly request that you provide us with the job card ref number associated with your email. This will allow us to follow up with our Service Department and assist you promptly.
Kind regardsHisense SA
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused and kindly request that you provide us with the job card ref number associated with your email. This will allow us to follow up with our Service Department and assist you promptly.
Kind regardsHisense SA
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Naledi N's updateReviewer Update
18 May 2023, 10:19***. I NEED SOMEONE TO CALL ME TO SORT THIS OUT !! How many times do we need to call for a technician? This is appalling.
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Naledi N's update18 May 2023, 10:19
Reviewer Update
***. I NEED SOMEONE TO CALL ME TO SORT THIS OUT !! How many times do we need to call for a technician? This is appalling.
Hisense's replyOfficial
18 May 2023, 10:30Good day Naledi Thank you for reaching out to Hisense SA. We just contact our Agent & they confirmed that they have contacted you already. They are going to send the Technician shortly.
Kind regardsHisense SA
Kind regardsHisense SA
Hisense's reply18 May 2023, 10:30
Official
Good day Naledi Thank you for reaching out to Hisense SA. We just contact our Agent & they confirmed that they have contacted you already. They are going to send the Technician shortly.
Kind regardsHisense SA
Kind regardsHisense SA
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Naledi N's updateReviewer Update
18 May 2023, 10:36IVE BEEN WAITING FOR A TECHNICIAN SINCE MONDAY. I NEED SOMETHING MORE THAN THAT PLEASE TO ENSURE THAT SOMEONE IS COMING. Also please consider training your staff on customer and phone etiquette. Lindiwe Radebe was SO RUDE AND INSOLENT ON THE PHONE, very impatient and gets upset on the phone. This kind of service after I’ve BEEN WAITING is NOT ACCEPTABLE!
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Naledi N's update18 May 2023, 10:36
Reviewer Update
IVE BEEN WAITING FOR A TECHNICIAN SINCE MONDAY. I NEED SOMETHING MORE THAN THAT PLEASE TO ENSURE THAT SOMEONE IS COMING. Also please consider training your staff on customer and phone etiquette. Lindiwe Radebe was SO RUDE AND INSOLENT ON THE PHONE, very impatient and gets upset on the phone. This kind of service after I’ve BEEN WAITING is NOT ACCEPTABLE!
NN
Naledi N's updateReviewer Update
18 May 2023, 11:59Can I have feedback on the progress of a technician? We got a call to say they’d come at 2/3 but probably that’s another story. CAN I HAVE FEEDBACK ON THIS IMMEDIATELY
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Naledi N's update18 May 2023, 11:59
Reviewer Update
Can I have feedback on the progress of a technician? We got a call to say they’d come at 2/3 but probably that’s another story. CAN I HAVE FEEDBACK ON THIS IMMEDIATELY
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Naledi N's updateReviewer Update
18 May 2023, 15:15The technicians are STILL NOT HERE. Every service provider associated with Hisense is sooo RUDE ! The technician called and said 8am they’d be here to fix the machine because our helper needs to use it but STILL HASNT HAPPENED. But started at Rosebank. Why couldn’t he start here and go to Rosebank afterwards? What is the matter with getting a reliable technician? CAN I GET A CALL ON THIS NOW
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Naledi N's update18 May 2023, 15:15
Reviewer Update
The technicians are STILL NOT HERE. Every service provider associated with Hisense is sooo RUDE ! The technician called and said 8am they’d be here to fix the machine because our helper needs to use it but STILL HASNT HAPPENED. But started at Rosebank. Why couldn’t he start here and go to Rosebank afterwards? What is the matter with getting a reliable technician? CAN I GET A CALL ON THIS NOW
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Naledi N's updateReviewer Update
18 May 2023, 15:20Clearly there are more important jobs than ours because everyday from Monday the technician has been saying he’s coming. This is truly appalling service from such a big corporation. The lady I called now who deals with technicians laughed at me when I asked questions about the technician. Is this the kind of service you give to people? Clearly my MATTER IS NOT SERIOUS
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Naledi N's update18 May 2023, 15:20
Reviewer Update
Clearly there are more important jobs than ours because everyday from Monday the technician has been saying he’s coming. This is truly appalling service from such a big corporation. The lady I called now who deals with technicians laughed at me when I asked questions about the technician. Is this the kind of service you give to people? Clearly my MATTER IS NOT SERIOUS