Pathetic service

Wow. Bought a Hisense Chest Freezer in the second half of 2023. It stopped working in Feb and we immediately wrote an email to Hisense support. A technician eventually showers up to investigate and said that the unit needs to be replaced with a new one / we need to be refunded. After weeks of following on the initial email trail, with my job and ticket number NO RESPONSE. CALLED and they said the job has been closed. ?????!!!!!!! Why? We haven't received and service / feedback/ contact /replacement/ credit? A new job card number was provided and another techie investigated. Still since then, emails have been sent for feedback and nothing. No reply no feedback. This is ridiculous.

I don't want another Hisense ever. I need a refund. Going to the ombud regarding this pathetic service