Pathetic Service

Good Day

I would like to bring to your attention the poor service I have received from Hisense.

I own a 75” Hisense TV (Which is not cheap) which stopped working and is still under warranty. I logged a call last week Friday in order for the repair to take place. I received a call on Monday from a repairer to remove the TV from the wall which I did and then on Tuesday the repairer asked me if I had a box for the TV, to which I said no. He then stated he will check the TV and then make a plan if the TV needs to go in for repairs.

At 4Pm on Tuesday the repairer tells me that I need to pack the TV in a box as he cannot repair it on site. He Further adds he has a small Van (Bantam) so he needs to put my TV on the roof of his vehicle. So my repair is now further delayed and I as a paying customer must be without the product I paid?

How is it that Hisense uses such poor repairs? I expect a better quality of service from a large corporation like Hisense

I logged two calls with Hisense Service department on the 8/9 of June. I still have not receive any feedback on my repair. I honestly cannot believe Hisense provides such poor customer service. This has put me off all Hisense product going forward.

if you plan on purchasing a Hisense product, think twice. Pathetic service