1 reviews | Active since Jan 2016
PATHETIC SERVICE
I bought a Hisense Fridge and just after a year it just stopped. After reporting it the Pick and Pay where I bought the fridge , Hisense send out a Technician who now seems to be a contractor and they told me the pump is damaged, but I could replace the fridge. Waiting for 10 days I found out from Hisense HQ that the fridge could not be replaced, but must be fixed. A new Technician was send out to start the process again as no documentation was released to HQ from the first technician and he told me that the compressor was damaged. Waiting another week they came to fix the compressor and then realised that there must be a blockage somewhere because the compressor is getting very hot and will get damaged again very quickly. In the mean time I am sitting without a fridge for close to a month and apparently they think I have bought the fridge for a feature as I don't know how long it will take to be fixed at the workshop. Totally pathetic and this will be the last Hisense in my entire life. I will rather be without a fridge than a Hisense
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Thank you for making contact with us.
One of our customer care consultants will be in touch shortly to resolve the matter.
Thanks you
The Hisense Customer Care Team
