Pathetic quality and service

The baskets in my Hisense dishwasher is rusting only after 3 years. I know of others with a different brand of dishwasher who has no rust at all and they have it for 10 years and more. I tried to query it and all I get is that its not covered and they will quote me on new baskets. I still havent received a quite, querying this for months, I do however believe I should not be charged because the baskets should be rust proof. I also only use finish products which is the the recommendation. Hisense seem to ****mers these days