Pathetic pathetic service!!!!!!!!!!!

Most pathetic service ever!! Bought a fridge at game... Water dispenser is leaking... No response... Post a hello Peter post then hisense response but don't phone you back to come sort it out... Emailed customer service got a response no Mike will phone us... Mike doesn't phone so we phone him and conveniently forgets his phone at the office and he is not there. Emailed again and no response. This fridge was 2 weeks old them them problems started... It's been a month and 2 weeks since we bought it and no response for a month now. Next step is to get hold om the main people working for Hisense otherwise I want a refund and switch to another brand that actually knows what customer service is. Sick and tired!!!!