Pathetic Hisense after service

I bought a Hisense combi-fridge from Makro in Springfield Park in September last year. When i switched the fridge on the freezer section did not work. I reported it to Makro and Hisense and a few days later they delivered a new fridge - Excellent Service!!!

But, since the second fridge was delivered I have had endless battles in getting the second fridge they delivered, fix!!!

From day one, the rubber/gasket around the deepfreezer door has not been sealing properly against the frame of the fridge. This resulted in cold air escaping from the freezer and then causing condensation as the cold air comes into contact with the warm air and the heat generated by the fridge. This in return results in the condensation running back into the freezer section causing the whole door to freeze up.

I phoned Hisense and they came and replaced the rubber. When the new rubber was installed it still did not create a full seal. The technician threw boiling water over the gasket causing the rubber to swell out and create a full seal. I was then instructed to keep the door closed for two hours. Two hours later, after opening the door once, the door doesn't seal fully anymore.

I phoned Hisense again, and they came out again. They came to switched the doors around and again used boiling water on the gasket to create a seal. Same instructions were given by the technician. Two hours later, same story, no proper seal anymore.

At this stage i informed Hisense i am very unhappy and that I now want a new fridge as I have not been able to use my deep freeze section. I was told they will send someone else to me again.

On Tuesday a technician came out and re-adjusted the door and guess what, STILL NO FULL SEAL!!!

I AM NOW DEMANDING MY MONEY BACK OR A BRAND NEW FRIDGE.

I AM NO LONGER ENTERTAINING TECHNICIANS AT MY HOUSE JUST FOR THEM NOT TO FIX THE PROBLEM!