Pathetic Customer Service & *********** Staff Member

I sent an email to your service desk in order to be assisted with a problem with a Remote Controller which is not working. The consultant wants me to buy a new Remote without sending out a technician to verify if indeed its the remote which is faulty. See the below communication with the consultant and the level of incompetence which is used to write:

Damaged Remote Controller8 Yahoo / Inbox

Tsakane Maswanganye <***> To: ***

06 Oct at 08:04

Hi,

Attached is the TV I bought from Take A Lot on the 19 November 2018 and currently the remote controller does not work and I have changed the batteries and still it doesn’t work. I can’t watch Netflix or YouTube and have to turn it off by taking out the power cord which is not safe to do so.

Please assist in this regard.

My address is as follows:

7374/1 Kgorong Street Block VV Soshanguve East 0152

Regards Tsakane Maswanganye ***

Check this out on takealot.com, https://www.takealot.com/hisense-58-smart-led-uhd-tv/PLID***7

Sent from my iPhone

Image-1 .png 78.1kB

Tsakane Maswanganye <***> To: ***

07 Oct at 12:40

Hi,

See below.

Sent from my iPhone

Begin forwarded message:

From: Tsakane Maswanganye <***> Date: 06 October 2019 at 08:04:17 SAST To: *** Subject: Damaged Remote Controller

Hi,

Attached is the TV I bought from Take A Lot on the 19 November 2018 and currently the remote controller does not work and I have changed the batteries and still it doesn’t work. I can’t watch Netflix or YouTube and have to turn it off by taking out the power cord which is not safe to do so.

Please assist in this regard.

My address is as follows:

7374/1 Kgorong Street Block VV Soshanguve East 0152

Regards Tsakane Maswanganye ***

Check this out on takealot.com, https://www.takealot.com/hisense-58-smart-led-uhd-tv/PLID***7

Sent from my iPhone

Jurgen Smith <***> To: ***

07 Oct at 12:48

Hi Tsakane Maswanganye,

Thank you for your reply.

Please note if the remote is faulty the customer will be liable to buy a new remote from us

Kindly send an email to ***

Regards Jurgen

Show original message 514452:545278

Tsakane Maswanganye <***> To: Jurgen Smith

07 Oct at 13:05

Hi,

Thanks for the feedback.

Please send out a technician to ascertain if in deed it’s the remote.

I am only assuming.

Regards

Sent from my iPhone

Show original message

Tsakane Maswanganye <***> To: Jurgen Smith

07 Oct at 13:51

Hi,

See attached proof of purchase. Regards

Sent from my iPhone

Show original message

Jurgen Smith <***> To: ***

07 Oct at 17:16

Hi Tsakane Maswanganye,

Please be advised that we don't send out techs for remotes the remote has a warranty of 6 months if the remote is faulty the customer is liable to buy a new remote

Kind regards Jurgen

On Mon, 7 Oct at 1:51 PM , Tsakane Maswanganye <***> wrote: Hi,

See attached proof of purchase. Regards

Sent from my iPhone

On 07 Oct 2019, at 12:48, Jurgen Smith <***> wrote:

Hi Tsakane Maswanganye,

Thank you for your reply.

Please note if the remote is faulty the customer will be liable to buy a new remote from us

Kindly send an email to ***

Regards Jurgen

Show original message 514452:545278

Tsakane Maswanganye <***> To: Jurgen Smith

08 Oct at 11:28

Morning Jurgen.

I want to bring the following to your attention:

- I am not a technician. - I am assuming what could be the problem. - Someone has to diagnose the TV before I can Buy a new remote. - Who will refund if the problem is not with the remote.

I hope this makes sense to you.

Regards Tsakane Maswanganye ***

Show original message

Jurgen Smith <***> To: ***

08 Oct at 11:42

Hi Tsakane Maswanganye,

Please send the following details to us your proof of purchase and your details in order for us to send out a technician to have a look at the unit for you.

Kindly note that if the tech calls out and there is no fault found on the unit the customer will be liable for the call-out

Regards Jurgen