Pathetic customer service from Hisense!

Absolutely pathetic customer service!

Bought a fridge on Takealot and stopped working within less than 10 days of delivery. Contacted Hisense to come out for a repair and had to wait a week for a technician to come out and then was told there is an internal issue and it cannot be fixed so a new fridge needs to be issued to us.

Tried contacting both Takealot and Hisense and both refuse to assist and say it is the other company’s issue.

Been without a fridge now for over 3 weeks and Hisense customer service refuses to put me in touch with anyone who can assist me.

They issued a credit note and said that one of their departments needs to arrange for collection and delivery of a new unit from Takealot since that’s where we bought it from. Still no follow up from them. Constantly calling them only to be told there’s no manager there and it’s not their department or whoever is in the required department is not there.

Absolutely ********** customer service and quality of product. Should never have purchased this brand!