PATHETIC CUSTOMER SERVICE FROM HISENSE

I bought a Hisense side by side fridge and freezer in October 2021 so both are still under guarantee. Around the 22 July 2024, we noticed the fridge not getting as cold as it usually does and over the next few days, it got worse. We called it in and technician came out on the 25 July and confirmed the fault. We were told that he would report the issue and that we should move our items to another fridge in the interim period. Now where was I supposed to get that other fridge from???

On Friday, 26th July we were told that we would be issued with a credit note and that we would have to go back to the shop we purchased the fridge from and for them to sort it out. The shop has since closed down and Hisense has been giving us hell to replace the fridge. Despite repeated calls and constantly been told that the matter has been escalated, to date nothing has happened (02 August 2024). The credit note only got passed today and we were told that a replacement fridge will be given to us in 14 days' time.

So, what happens in the interim period?? My fridge items have now all gone off! Hisense didn't even have the decently to offer a courtesy fridge for us to use in the interim period. To say that I am disappointed with customer service is an understatement and the one star rating that I have given is just out of politeness. I will never recommend Hisense to anyone that I know.