1 reviews | Active since Jan 2025
Pathetic customer service- do not buy any Hisense products
Pathetic customer service! I bought a Hisense 55” TV. Was working perfectly for 6months. It started flickering and we emailed and called hisense to fix it as it has a 4 year warranty. After a week they responded and said they will come and collect the TV to assess the problem. We asked for a date when they will come and collect- no response. They just showed up one day with no notice to collect the tv. After a week we haven’t heard anything, tried calling and emailing with no response. After the second week has passed we finally got an answer of where the workshop is where the tv is being assessed. I went to the workshop to find out what the issue is as we haven’t got any feedback on the TV.
The workshop then told me the TV is not repairable and they did let Hisense know a wee back already. Tried calling and emailing them again only to find out they will be giving us credit for the tv but it must first be approved.
Another week of hearing nothing after emailing and calling. Now they are let me now the credit has been approved but they first need to come and collect the TV. They don’t even know that they collected the TV to assess the issue already a month ago. I believe this is also going to take another month to get resolved.
Most useless and pathetic customer service I have ever experienced!
No the TV has not been collected. We called on Friday and the operator said it will be collected on Monday 3 March. Still no one has came to collect the unit or called/emailed us explaining the situation.
Just got of the phone with an operator and been told a different story that the unit will be collected within the next 7-14 working days. And that they can not give us a specific date on which the tv will be collected. There is no-one permanently at the home and we are moving to a different city soon. I really need this sorted out this week pleas!
Your urgent response will be appreciated
No the TV has not been collected. We called on Friday and the operator said it will be collected on Monday 3 March. Still no one has came to collect the unit or called/emailed us explaining the situation.
Just got of the phone with an operator and been told a different story that the unit will be collected within the next 7-14 working days. And that they can not give us a specific date on which the tv will be collected. There is no-one permanently at the home and we are moving to a different city soon. I really need this sorted out this week pleas!
Your urgent response will be appreciated