Pathetic After Sales Service - Hisense

I bought a Fridge from Takealot in July 2021. In December 2021 the FRIDGE was freezing everything. We contacted Hisense and they sent a technician out. Shortly after , the Fridge stopped cooling. I sent an email to Hisense service department and days later they responded to say a technician will go out again. 1 week later he finally went out and advised that the fridge cannot be repaired and he said he will send a report to Hisense. Another week later I am still waiting for Hisense to contact me. Today i had even pleaded with them for an update. Is it even real to have spent so much of money just to get appalling after sales service. There is no professionalism , no customer care, no empathy , no care whatsoever. I am told that they are dealing with many queries...can it be because their products are of cheap and unworthy quality?

I am in awe of their pathetic service! Its unbelievable! I don't suggest any consumer support this brand if you know whats good for you.

I am so desperate for Hisense to atleast be courteous enough to provide an update. I had to throw away all my groceries and needless to say I am still without a fridge!!

I am appealing for their sense of urgency regarding case 412945