LN
Lerato N

1 reviews | Active since Feb 2016

18 Dec 2021, 22:39

PATHETIC AFTER SALES SERVICE

Issue 1: Been trying to register my new tv for warranty since 05 December 2021. The Twitter page keeps telling me to be patient as the warranty email address handles everyone's query. How does it take 2 weeks to not even acknowledge receipt or even register said product? SO PATHETIC

Issue 2: I send an email to the service email address that my brand new 58A6G tv has a blurry background. Get sent a possible solution and told to contact technician x. Solution doesn't work so I call the technician who advices on Wednesday 15 December that I respond and request a technician be sent to me to view my problem and assist. Still no response from Hisense about whether my email has been received (mind you I was told to attach proof of purchase as my tv is a month old) but absolutely silence. Hisense is the leader in PATHETIC AFTER SALES SERVICE. I previously had a Samsung tv for nearly i years and regret making the switch to Hisense as it's just problem after problem. DO NOT PURCHASE A HISENSE, IT'S NOT WORTH IT

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