HG
Haislynn G
1 reviews | Active since Dec 2019
15 May 2025, 19:22
Pathetic after sales service
Just over a week ago, it took an Hello Peter review for Hisense to intervene and have my TV assessed for repairs. On Monday, 12 May 2025 , I received confirmation that the TV repairs were complete. It is now Thursday evening and we are still without a TV. If the repairs have been completed, what exactly is the hold up? I have already made 2 calls and was promised that the query would be escalated. The after sales service with Hisense is totally pathetic.
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Replies (3)HG
Haislynn G's updateReviewer Update
16 May 2025, 15:07I have still not been contacted. Am I to wait indefinitely?
HG
Haislynn G's update16 May 2025, 15:07
Reviewer Update
I have still not been contacted. Am I to wait indefinitely?
HG
Haislynn G's updateReviewer Update
17 May 2025, 07:49This is absolutely unacceptable. You should just issue refunds when your products malfunction because you lack basic customer service skills. Why should we be inconvenienced by your third party agents that repair the products? The TV was repaired on Monday- but we should wait an entire week for it to be tested??? What bull**** is this?
HG
Haislynn G's update17 May 2025, 07:49
Reviewer Update
This is absolutely unacceptable. You should just issue refunds when your products malfunction because you lack basic customer service skills. Why should we be inconvenienced by your third party agents that repair the products? The TV was repaired on Monday- but we should wait an entire week for it to be tested??? What bull**** is this?
HG
Haislynn G's updateReviewer Update
19 May 2025, 08:51Respect is reciprocal. My language is a reflection of my dissatisfaction with the poor service that is being received. There is no urgency on your part. Today is the 19th of May. The fault was logged on the 28th of April. Your response is always the same- the VOC team will follow up with the technician. When will you guys take accountability for the inconvenience caused?
HG
Haislynn G's update19 May 2025, 08:51
Reviewer Update
Respect is reciprocal. My language is a reflection of my dissatisfaction with the poor service that is being received. There is no urgency on your part. Today is the 19th of May. The fault was logged on the 28th of April. Your response is always the same- the VOC team will follow up with the technician. When will you guys take accountability for the inconvenience caused?