Paid for a Washing Machine That Isn’t Working”

I purchased a Hisense washing machine online, and within a week of using it, the machine stopped working completely. I reported the issue immediately, and a repair request was logged for me with reference number ***.

I was told a technician would contact me the next day, but it has now been over a week and nobody has reached out. I have been without a washing machine this entire time, which is completely unacceptable for a brand-new product.

I have tried calling Hisense customer care several times, but the line keeps saying they are closed. I also contacted them on Facebook, and I have received no proper assistance.

I paid full price for this product, and now I can’t even use it. This level of service is extremely disappointing.

I would like this issue escalated urgently, and I need Hisense to either: 1. Collect this faulty machine and refund me, OR 2. Replace it with a new working machine.

This delay is causing me a lot of inconvenience. I need a resolution immediately.