Ongoing Faults and Poor Customer Service – Hisense Dishwasher

I purchased a Hisense dishwasher (Model: XW*** / XW***) from HiFi Corp Cornubia in April last year, and since then, I have experienced the same recurring issue with the door jamming on multiple occasions.

Timeline of Issues: Three months after purchase – A technician was sent to repair the issue. Two months later – The door jammed again, and another technician was sent. The unit was replaced, but I was forced to cover transport costs both ways to return and receive the same model. January 2025 – The same door issue occurred again. I contacted Chiara Pillay (Service Centre Administrator, HiFi Corp Cornubia) via email, who arranged for a technician to assess the problem. The technician adjusted the legs and, in doing so, caused further damage to the bottom of the door. Shockingly, he then claimed I refused a repair, leading to the case being closed without resolution. The HiFi Corp representative wrongfully stated that I had requested to leave the dishwasher as is and also closed the case. Key Concerns: The dishwasher has displayed the same fault multiple times, proving a clear defect. I have been financially burdened by transport costs for a faulty product. The technician's actions caused further damage, yet HiFi Corp refuses to acknowledge this. My case was closed unfairly despite the dishwasher being in a defective state. Unacceptable Customer Experience: This entire process has cost me time, money, and immense frustration. A customer should not have to endure repeated defects, misleading service reports, and dismissive responses from a retailer. This is a poor reflection on both product quality and customer service.

Resolution Sought: I demand a proper resolution and compensation for the ongoing inconvenience and costs incurred. A faulty product should either be replaced with a new, defect-free unit or fully refunded. HiFi Corp and Hisense need to take responsibility for selling a product that fails to meet quality standards.

I hope this matter is taken seriously and resolved promptly.