SR
Stacey R

1 reviews | Active since Apr 2012

21 Jan 2016, 14:17

One in a million at Hisense

Trying to get a response from Hisense on e-mail is unrealistic. Looking for their number on the net isn't easy either. The website is under construction. One of the mail addresses I found, bounced back. Eventually someone rep**** on another address I found, then I responded, they never came back then someone else rep**** a week later asking for info which I sent, they never came back, I could go on and on. I have a few Hisense products although I won't be buying from them again. You only have to look at Hellopeter to see all the complaints with regards to lack of response. 2 months later, I came right, Bradley at the call centre. I couldn't believe how efficient this Gent was, amazing!!!!! As for everyone else, pathetic. Senior Management need to take a long look at hellopeter and start realizing what this lack of responsiveness is doing to their brand.

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Replies (1)
Hisense
Hisense's reply21 Jan 2016, 14:47
Official
Hello staceyleeroux,

Thank you for making contact with us.

One of our customer care consultants will be in touch shortly to resolve the matter.



Thanks you

The Hisense Customer Care Team