OFFICIAL COMPLAINT about the *** service from Hisense!!!!

To whom it may concern, I would like to lay an official complaint and I hope that this complaint doesn’t fall on deaf ears as it has done before. This would have been the 5th time that I send my Hisense TV back to the Technicians.

I keep telling the delivery guy what the issue is, and he agrees! I keep telling the call center what the issue is and they also agree with me!

When I ask to speak to the manager they are either all in meetings or they are unavailable. I’m sick and tired of being told that I must call the call center and log a query with them about my issues. I’m sick and tired of being told to just send it back and they will repair it! Nothing has been done to actually fix the real issue I’m complaining about.

The real problem with my TV: The TV first went in with very dark cloudy spots. This ticket was logged on Thu, Oct 22, 2020, at 9:44 AM The second time it got sent in for smaller dark spots all around the TV. The 3rd and 4th times were for the same issue as the 2nd time. Seeming like the tv wasn’t even looked at.

It doesn’t help to look at the demo mode with all different colours, put on a plain white screen and you all will be able to see the issues with the device really quickly.

So in total, it has taken 69 days thus far to not repair my TV, Like ***?

Yet again I ask the same question, I need to know from you or your superior what will be done going forward, I need an answer to why the TV has not been checked properly, I need an answer to why I never received any updates. I'm at my wit's end at the moment. Please get the necessary management to call me back and explain why something so simple has taken more than 2 months to fix.

SERIOUSLY, what is it going to take for me to get my TV fixed or replaced?

The TV Comes back to me like nothing has even been done on the tv, it even comes back without the demo mode active, which in my head only means that they did nothing while the TV was there. Please do yourself a favor and go and check the details on my case, how many times its been returned with the exact same issue… like they have not even bothered to check.

I refuse to send my TV back this time until someone at Hisense can guarantee the repair or replacement of the TV as stated in the below Consumer Protection Act 68 of 2008.

• Hisense is in support of the Consumer Protection Act 68 of 2008, and in the first 6 (six) months from the date of purchase, for valid warranty claims, the product will be repaired or exchanged by the Hisense, or credited by the dealer/store once approved by Hisense. For the remainder of the warranty period (after the first 6 (six) months from the date of purchase) the product may be repaired or exchanged by Hisense, or be requested to be credited or exchanged by the store or dealer where the original purchase was made, on approval from Hisense. It may be required to log a service call for inspection and verification for the reported fault.

So Lastly please get the Complaints Manager or the Technician to contact me personally and explain why it hasn’t been repaired and if it cant be repaired why haven’t they replaced or reimbursed the TV.

It seems to me that if you think you can wear down the client long enough on this **** storm of a train that they will give in and just stop sending the devices back. I won't give in so easily.

Thanks and Not so Kind regards