Nothing makes sense about Hisense products.

I'm extremely disappointed with the level of service that I'm receiving from Hisense. I purchased their 58inch plasma tv from Bradlows in 2019 and this year, the backlights stop working. The TV is still under warranty mind you. I reported the matter to Bradlows on the 23rd of February, who said they would contact Hisense to fix their tv. Bradlows told me that Hisense fixes their own brands and they don't get involved. Hisense then took over a week to collect the tv, this after several emails to their customer care. The collection happened on the 4th of March and was returned on the 12th of March with a second fault being that the screen is now faulty and that it can't be fixed.

The repair team told me that I need to take the TV back to Bradlows to get a new one and present the jobcard. Incidentally when he placed the call to his supervisor, the supervisor claimed that the repairman Mr Tshabalala and I were lying and trying to get a free TV off Hisense.

I sent the jobcard to the Bradlows store and they began the request for credit. This morning, I was told to bring in the TV, which I did but was not issued a new TV because the request for credit was not yet approved.

I frustrated because I have been without a TV for close to a month now. Secondly, the TV obtained a second fault whilst in Hisense's care, and cannot be fixed.

Please can Hisense give my money back because to be honest it's not worth the struggle I'm going through.