Not willing to repair faulty wine cooler

I have a Hisense wine cooler that I purchased in August 2013 that has stopped working. After waiting 14 minutes to get through to a consultant, I was informed that wine coolers are classed as small appliances and that they don't repair them, nor do they have spares for them, and that I should try and find someone who can fix it. I mean REALLY!!. I certainly won't be buying another Hisense product if that is their attitude.