not so "smart" Hisense TV

netflix app on hisense 55inch smart tv not working . contacted hisense via email on 2021/07/21 with referrence number 191589.

On 2021/07/23 i received aresponse from Jurgen who advised me to do a factory reset - which i did , but it did not solve anything . i then contacted hisense and informed them of such.

On 2021/07/27 i was then contacted by Jurgen from hisense with the following response : soory for the delay in response. Kindly note that the unit is one of our older models , what normally happens is that when apps get updated , the unit loses its compatibilty to support the apps , what i normally advise the customer is rather get an android box for the unit and stream the apps from there. I then rep**** on the same day and informed Jurgen that that was a terrible excuse. on 3 August 2021 Jurgen then sent me a link for an update with step by step instructions which i followed. the tv updated software but there was absolutely no change in the netflix app .

I SOLELY PURCHASED THIS SMART TV 2 YEARS AGO FOR MAIN PURPOSE OF STREAMING NETFLIX AND YOU TUBE. IF THIS WAS THE CASE THEN I WOULDVE PURCHASED AN ANDROID BOX INSTEAD OF BUYING A 55 INCH (NOT SO) smart TV. My brother has a Samsung SMART TV for 4 years now and he does not have any issues .

I FEEL THIS IS UNACCEPTABLE!!!!!!!!