NOT PREPARED TO DISCUSS THEIR POOR SERVICE ONCE OUT OF CONTRACT

I am writing to formally lodge a complaint regarding a repair carried out on my Hisense television purchased from HiFi Corp on 18 June 2021. In July 2024, my television required a backlight repair, which was carried out through your service provider ( Reference no. *** ) At that time, I was informed that the repair had been completed successfully. I must add that when my television was being returned to my residence, the vehicle was involved in an accident and the back the vehicle damaged, where the television was being transported. I was told that the television was not damaged in any way by the accident. However, in July 2025, the same issue reoccurred, and the television once again required backlight replacement. I was advised by Hi Fi Corp and Hisense that as the television was around10 days out of its warranty, I would have to pay to have it repaired again, either by Hisense or an independent repairer. The independent repairer who handled the July 2025 repair confirmed to me that the original repair in July 2024 was not carried out to an acceptable standard. Specifically, not all the backlights were replaced during the original repair and bad workmanship which caused the premature failure. As a result, I was forced to pay R4,000 for a second repair that should not have been necessary had the first repair been completed correctly. I have been advised by various experts in the field that backlights have an average life span of 10 to 13 years and for them to fail after 1 years is unheard of.

They just rep**** that the repair was out of warranty irrespective of the fact that it was poor quality spares, bas workmanship and the fact that backlights failed after 13 month.