NOT A HAPPY CLIENT

Afternoon, I am very disappointed with the service that I got from one of your representatives from the Ph oenix branch in Durban South Africa his name is Thulani

Last month on the 15 February i bought a fridge in which i am loving it I bought it at Makro

My problem is that it was making ice in which it is not supposed to, cause it's a frost free fridge So as the water dispenser was not releasing water

He came it was a Thursday he switch of the fridge he left said at 5,30 pm saying we must switch it back after 2 hours

We did as instructed, still it does the same thing he phoned the following day told him it is still not working he said he will go to PMB till today he hasn't gotten back to me i don't know whether it is because I am black

Now it is even making ice from the fridge side

I phoned him last week to do a follow up he said he closed the case without the problem being resolved and he knows its is not resolved

How do you close a case that u know very well thatit is not complete